FAQ

All Your Questions About Prescriptions Answered

Compounded medication is a medication that is specifically prepared for you, based on a prescription from your doctor. Our pharmacists formulate it, and our team of trained compounders will create individualised medication for you. Medications are prescribed by your doctor based on your personal test results and are designed to treat your individual needs. As this medication has been specifically tailored to you, it is considered an unlicensed medication. Doctors may recommend unlicensed medications if they think it will treat your condition effectively. If you are concerned about this, please speak to your doctor or pharmacist.

Bioidentical hormones are derived from diosgenin, which is sourced from Mexican yams or soy and then converted into hormones which are chemically identical to those the human body produces. They need to be prescribed by a doctor and bespoke prescriptions are designed for each individual patient.

Bioidentical hormones are derived from diosgenin, which is sourced from Mexican yams or soy and then converted into hormones which are chemically identical to those the human body produces. They need to be prescribed by a doctor and bespoke prescriptions are designed for each individual patient.

The pharmacy is open between 8:30am-5pm Monday to Friday. Outside of these hours patients can either email the pharmacy at info@specialist-pharmacy.com or call and leave a message to arrange a call back by a member of the Patient Care Team. Alternatively, patients can use the Specialist Pharmacy’s online portal www.sporder.co.uk. Here, patients can order medications, check on the number of repeats and track orders.

We only share information if this is requested by your GP. All information Specialist Pharmacy holds is protected under the General Data Protection Regulations. Information can be shared with your GP at your request.

Yes a prescription will be required to order any form of medication from us.

Please contact our Patient Care Team at info@specialist-pharmacy.com or submit a patient contact form*Select and take to form* with your enquiry and we will try and find a prescriber within your area.

After your appointment with your prescriber, your prescriber will send your prescription to us. Once your prescription has been received, your prescription will be screened by one of our pharmacists. Once your prescription has been approved and is ready to order you will receive a notification via email/SMS. Once you have received your prescription notification, you can order your
medication online at www.sporder.co.uk or alternatively, you can contact our dedicated patient care team at +44 207 637 1055 or email info@specialist-pharmacy.com.

You can order your medication via the online Patient Portal – www.sporder.co.uk. If it is your first time, simply create an account and remember your login details for next time.

Depending on the personalised medication that has been prepared for you, each hormone prescription usually averages between £1-£3 per day. For more detailed pricing, please call the patient care team or log onto the Specialist Pharmacy online portal.
We accept payment by all major credit and debit cards. Card payments are taken via Sage Pay, which is a secure payment platform. Unfortunately, we cannot accept payment by any other form, including bank transfer.

Your medication will be delivered via the postage option you have chosen at the time of your order to your nominated delivery address.

Delivery times can vary depending on the postage option chosen at the time of your order. You can discuss this with our Patient Care Team if you call or the options will be shown on the Patient Portal delivery page if you order online.

We offer several postage options and prices can vary depending on service. For further details or costs you can speak with our Patient Care Team who can advise.

Yes, we can send to your nominated delivery address, you can select the alternative address option if ordering via the patient portal or you can request the alternative address if you call to order.

Please contact our patient care team on +44 207 637 1055 to confirm if we can send to your desired destination as there are now restrictions in place when sending medication abroad and these can vary country to country.

You can check the status of your order via the online Patient Portal. You will be sent a unique tracking number once your order has been dispatched so you can check the progress of your delivery.

Your tracking number will be sent to you via email when your order is dispatched. You can also login to the patient portal to track your order progress.

You can track your parcel using the tracking number sent to you when your order was dispatched. In the first instance contact the delivery partner or if you need further advice, you can call our patient care team on +44 207 637 1055 or email info@specialist-pharmacy.com to see if we can assist in any way.

The Specialist Pharmacy does not offer refunds on medication, in line with the General Pharmaceutical Council guidance. If you think your product is faulty then please email info@specialist-pharmacy.com stating your concerns and one of our Patient Care Team or Pharmacists will be in touch with you to discuss further.  Please visit the terms and conditions for more information.

No. It is the responsibility of the patient to see their doctor at the appropriate time for regular check-ups, and to ensure there is enough repeat medication before running out.

Forgetting to take your medicines at the normal time means they might not work as well as they should. If you regularly forget to take your medicines you should speak to a pharmacist as they may have suggestions to help you. If you forget to take your medicine you should be careful not to take doses too close together because you might get side effects. Don’t double your next dose to catch up. If you’re not sure, ask a pharmacist.

If you take your medication once or twice daily, take the missed dose now, as long as the next dose is not due within four hours.

If you take your medication more than twice in a day, it is best to skip the missed dose. After missing your dose continue to take your medication as normal.

You should always follow your doctor’s advice and they should be your first contact. Medications that can be brought over the counter should not cause any interactions with your hormone medication. Our team of pharmacists are available via email to assist with any queries you may have.
Specialist Pharmacy’s compounded transdermal creams have an expiry of up to one year from the date of compounding. Compounded capsules, lozenges and hair tonics have a 6 month expiry date from the day of compounding. At times, expiry dates may be shorter due to individual medication ingredients. All products have the expiry date printed on the dispensing label for your reference.
Apply the cream to clean, dry skin, for approximately 1 minute, preferably the thin skin on the inside of the forearm or inner thigh, unless directed differently by your doctor. The cream will take 30 minutes to absorb so please refrain from applying anything further during this time. Should you need to apply sunscreen please do so 30 minutes after you’ve applied your hormone cream. Never apply to broken or damaged skin and always wash your hands after applying hormone cream. More information is available in the patient information leaflets received with your medication.
Creams should be stored at room temperature, away from direct sunlight and humidity.
Remove a single lozenge from the tray by pushing the underside until the lozenge pops out, cut the lozenge into the quarters if required to get the correct dose. Place the lozenge between your gum and upper lip. Allow the lozenge to dissolve completely, this process may take between 1-2 hours but is usually faster. If needed, lozenges can be cut into halves to allow them to dissolve faster. It is best to wait until 30 minutes after the lozenge is fully dissolved before eating or drinking, as this can affect the absorption of your dose. The patient information leaflet received with your order will provide more information, if you are still unsure, please speak to your doctor or pharmacist for further advice.
Your lozenges should be stored in the original lozenge tray and the outer sleeve, out of the reach and sight of children. Your compounded lozenges should be stored at room temperature (19-25c), ideally in a dry place and away from humidity or light. If you have any questions on storage please call the pharmacist team for more information.
The lozenge base does not contain aspartame. Our lozenges may contain a natural, plant based sweetener, Stevia, which is FDA approved. Various flavours and base options are available. For more information please ask your doctor or Specialist Pharmacy Patient Care Team when ordering your medication.